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Shipping & Returns

Shipping

We ship to any address in Australia for a flat rate of $9.95. You may choose When you place an order, we will estimate delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.


Returns Policy

You may return most new, unused items within 15 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

FRIEDA AND GUS TERMS AND CONDITIONS

 

Access to and use of www.friedaandgus.com.au and the products and services made available are subject to the following terms, conditions and notices.  

 

By using the services, you are agreeing to all of the terms, as may be updated from time to time.  You should check this page regularly to take notice of any changes made to the terms.

By ordering on the website you grant us the right to add your contact details to our database.  From time to time we may contact you about our offers and new products.  You can easily be removed by emailing us at sales@friedaandgus.com.au, this will remove you from all future marketing communications.

Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend the terms without notice.  We will not be liable if for any reason this website is unavailable at any time or for any period.  From time to time, we may restrict access to some parts or this entire website.

Frieda and Gus privacy policy, which sets out how we will use your information, can be found here on the website, and also at the bottom of this form. By using our website, you consent to the information you provide being used as described in our privacy policy and warrant that the information that you have provided is accurate.

All content and software on this site, including the images, text, site design, logos, and graphics as well as the selection, assembly and arrangement thereof, are the property of Frieda and Gus, unless specified otherwise.

You may store, print and display the content supplied solely for your own personal use.

Any unauthorised use of materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

 

 

 

FRIEDA & GUS PRIVACY POLICY

 

The information that is provided for the purpose of completing your order is only used to fulfil your order. Sharing of information will be limited to partners or third parties who are integral to the order fulfilment process (courier companies and our team here at Frieda and Gus).

 

Frieda and Gus monitors our own website performance and visitor browsing characteristics. This information is only used to determine how the content of our website can better suit our customers needs (website, blog, newsletters, and promotions).

 

Information about any customer or individual will not be disclosed without consent, except where required by law.

We use cookies to analyse the traffic on our website, as well as to temporarily store information such as your basket contents to allow you to browse our website without losing your products selection in your basket.

You can choose to accept or decline cookies.  Most web browsers automatically accept cookies, but your can usually modify your browser setting to decline cookies if you prefer.  This may prevent your from taking full advantage of our website.

 

If you have any questions or issues regarding our privacy policy please

 

Contact us at sales @friedaandgus.com.au for further details.